User Data Deletion

Last updated: 22 September 2026

This page explains how to request deletion of personal data processed by HeyCS, operated by Area2 (HK) Limited (“Area2”, “we”, “us”, or “our”).

HeyCS is a customer communication platform. We may process personal data when you create a HeyCS account, or when a business that uses HeyCS exchanges messages with you through connected channels such as WhatsApp, Instagram, Messenger, or other integrations.

1. How to request deletion

Email info@area2.com from the address associated with your request and include:

• the subject line “Data deletion request”;
• your name and the email or phone number we should match;
• whether you are a HeyCS account user, or an end customer of a business that uses HeyCS;
• the business or inbox you contacted, if you know it (for example a WhatsApp or Instagram account name);
• any Meta / Facebook user identifiers you have, if the request relates to Facebook Login or a Meta channel.

We may ask for additional information solely to verify that we are deleting the correct records.

2. HeyCS account holders

If you have a HeyCS dashboard account, you may request that we:

• delete your user profile (name, email, authentication data, and related account settings);
• delete an organisation workspace you administer, including conversations, contacts, files, and configuration stored in that workspace, subject to the rights of other administrators of the same workspace.

You may also contact us at info@area2.com to close your account if you cannot complete deletion from the dashboard.

3. End customers and Meta platform users

If you messaged a business through WhatsApp, Instagram, Messenger, or another connected channel, that business typically controls the customer conversation data. Area2 processes it to provide the HeyCS service.

When we receive a verified deletion request from you, we will:

• delete or anonymise personal data we hold about you that is no longer needed to provide the Service;
• where the data is held on behalf of a business customer, notify or assist that customer so they can complete deletion in line with their own obligations;
• disconnect associated Meta channel identifiers from HeyCS records where we control that mapping.

4. What we delete

Depending on the request, deletion may include:

• account profile and authentication records;
• conversation history, contact records, notes, and uploaded files;
• logs and technical identifiers tied to your account or contact, except where a short retention period is required for security, fraud prevention, or legal compliance;
• derived records used for product analytics, once they are no longer needed to operate the Service.

5. Timing

We aim to acknowledge requests within seven (7) days and to complete deletion within thirty (30) days of verification, unless a longer period is required by law or to unwind backups and dependent systems. Residual copies in encrypted backups are removed on the normal backup rotation cycle and are not used for production purposes.

6. Data we may retain

We may retain limited information when we are required to do so, including:

• records needed to comply with law, accounting, tax, or dispute resolution;
• information needed to detect and prevent abuse, fraud, or security incidents;
• anonymised or aggregated data that no longer identifies you.

7. Contact

Data deletion and privacy requests:
Area2 (HK) Limited
Email: info@area2.com
Service: HeyCS — https://dashboard.heycs.app

Related: Privacy Policy · Terms of Service.