Terms of Service

Last updated: 22 September 2026

These Terms of Service (“Terms”) govern access to and use of the HeyCS customer support platform and related services (the “Service”) operated by Area2 (HK) Limited (“Area2”, “we”, “us”, or “our”), a company incorporated in Hong Kong.

By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself or the organisation you represent.

1. The Service

HeyCS provides software tools for customer communication and support, including messaging inboxes, agent dashboards, automation, knowledge features, and related integrations. Features may change over time as we improve the Service.

2. Accounts and eligibility

• You must provide accurate registration information and keep it up to date.
• You are responsible for activity under your account and for safeguarding login credentials.
• If you use the Service for an organisation, you confirm you have authority to bind that organisation.

3. Acceptable use

You agree not to:

• use the Service for unlawful, harmful, fraudulent, or abusive purposes;
• infringe intellectual property, privacy, or other rights of others;
• attempt to gain unauthorised access to the Service, other accounts, or related systems;
• interfere with or disrupt the Service (including by malware, overload, or scraping beyond permitted APIs);
• send spam or unsolicited communications in violation of applicable law.

4. Customer content

You retain ownership of content you or your end users submit to the Service (“Customer Content”). You grant Area2 a limited licence to host, process, transmit, and display Customer Content solely as needed to provide and improve the Service, and as otherwise described in our Privacy Policy.

You are responsible for Customer Content and for having any rights and consents required to use the Service with that content (including personal data of your customers or contacts).

5. Third-party services

The Service may integrate with third-party channels and tools (for example messaging platforms). Your use of those services is subject to their own terms. Area2 is not responsible for third-party services outside our reasonable control.

6. Fees (if applicable)

If you purchase a paid plan, fees, billing cycles, and renewal terms will be shown at purchase or in an order form. Unless stated otherwise, fees are non-refundable except where required by law.

7. Intellectual property

Area2 and its licensors own the Service, software, branding, and documentation. These Terms do not transfer ownership of our intellectual property to you. HeyCS branding and related marks are used by Area2 in connection with the Service.

8. Confidentiality

Each party may receive confidential information from the other. The receiving party must protect that information with reasonable care and use it only for purposes of the Service relationship, except where disclosure is required by law.

9. Disclaimers

The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation, or that the Service will meet every particular requirement.

10. Limitation of liability

To the fullest extent permitted by applicable law, Area2 (HK) Limited and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service.

Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid to Area2 for the Service in the twelve (12) months before the claim, or HKD 1,000 if you have not paid any fees, except where liability cannot be limited by law.

11. Suspension and termination

We may suspend or terminate access if you breach these Terms, create risk or legal exposure for us, or if required by law. You may stop using the Service at any time. Provisions that by nature should survive (including intellectual property, disclaimers, and liability limits) will survive termination.

12. Changes

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date on this page and, where appropriate, by notice in the product or by email. Continued use after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of Hong Kong Special Administrative Region. Courts of Hong Kong have exclusive jurisdiction, subject to any mandatory consumer protections that apply.

14. Contact

Questions about these Terms:
Area2 (HK) Limited
Email: info@area2.com
Service: HeyCS — https://dashboard.heycs.app

Related: Privacy Policy · User Data Deletion.